ServiceNow Architect
Job in
Chandler, Maricopa County, Arizona, 85249, USA
Listed on 2026-01-10
Listing for:
Hudson Manpower
Full Time
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Cloud Computing, Systems Analyst
Job Description & How to Apply Below
Job Summary
We are seeking an experienced Service Now Architect to design, lead, and guide complex Service Now implementations across multiple modules. This role requires strong architectural expertise, leadership skills, and deep platform knowledge to deliver scalable, secure, and efficient Service Now solutions.
Location: Chandler, AZ (Candidates must be local to Arizona)
Employment Type: Contract
Duration: 6 Months
Work Authorization: USC and Green Card
Key ResponsibilitiesSolution Architecture
- Design and implement end-to-end Service Now solutions (ITSM, ITOM, ITBM, ITAM, HRSD, CMDB)
- Define architectural standards, patterns, and best practices
Strategic Planning
- Collaborate with stakeholders to define Service Now roadmaps and architecture vision
- Align platform solutions with business and operational goals
Customization & Configuration
- Lead customization and configuration while ensuring scalability and platform integrity
Integration Design
- Architect integrations using REST, SOAP, OAuth2, JWT, and MID Server
- Integrate Service Now with enterprise systems (LDAP, AD, SAP, APIs, cloud platforms)
Leadership & Governance
- Provide technical leadership and mentor development teams
- Establish governance, security, access control, and compliance processes
Platform Optimization
- Optimize performance, usability, CMDB structure, and workflows
- Drive continuous improvements and cost efficiency
Documentation & Upgrades
- Create architecture diagrams, workflows, and implementation documentation
- Lead upgrades, patching, and enhancements aligned with Service Now releases
Experience
- 5+ years of Service Now implementation experience
- 3+ years in a Lead or Architect role
Technical Skills
- Strong expertise in Service Now architecture, configuration, and best practices
- Deep knowledge of ITSM, ITOM, ITBM, HRSD, CMDB, and CSDM
- Advanced scripting skills (JavaScript, Glide API, Business Rules)
- Experience with Flow Designer, Virtual Agent, and Predictive Intelligence
- Knowledge of update sets, version control, deployments, and governance frameworks
Certifications (Preferred)
- Service Now CSA, CAD, or CTA
Process & Methodologies
- Strong ITIL knowledge (Incident, Problem, Change, Configuration Management)
- Experience with Agile methodologies and large-scale implementations
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