Shift supervisor, Hospitality ​/ Hotel ​/ Catering

Position Overview:

We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities:

• Operational Management:
Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision:
Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service:
Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety:
Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight:
Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications:

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.