Patient Access Specialist; Financial Counselor

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Specialist (Financial Counselor) functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork.

This position is a Sunday - Wednesday from 8 AM - 6:30 PM. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1955 W FRYE RD Chandler, AZ.

• Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting.
• Obtains referral, authorization and pre‑certification information and documents this information in system.
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
• Trains staff on computer systems, new processes, payer updates and assigned reporting.
• Functions as a superuser for primary computer systems.
• Proactively identifies and leads department process improvement opportunities.
• Works on Special Projects as needed.
• Performs the duties of a Patient Access Representative.
• Maintains up‑to‑date knowledge of specific admission, registration, and pre‑registration requirements for all areas.

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

• High School Diploma/GED (or higher).
• 2+ years of customer service experience in a hospital, office setting or phone support role.
• 1+ years of electronic health record experience.
• Ability to work 100% onsite at 1955 W FRYE RD, Chandler, AZ.
• Must be 18 years of age OR older.

• 1+ years of experience with prior authorizations.
• Experience with Microsoft Office products.
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting.
• Experience in insurance reimbursement and financial verification.
• Experience in requesting and processing financial payments.
• Working knowledge of medical terminology.
• Understanding of insurance policies and procedures.
• Ability to perform basic mathematics for financial payments.

• Strong interpersonal, communication and customer service skills.

• Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.