ACT Team Specialist

Case Manager – Assertive Community Treatment (ACT)

As a member of an Assertive Community Treatment (ACT) team, functions as a case manager with primary responsibility for providing assertive treatment services, implementing plans for treatment, rehabilitation and support services. Coordinates, monitors, and provides direct services to members in a community setting. Participates in the development of individualized service plans (ISPs) and provides/coordinates services related to ISPs. Acts as a member advocate, coordinates services and discharge plans, and assists in crisis intervention.

Provides after‑hours care, on‑call coverage, and support to all members being served by the ACT team.

All members of our team are expected to provide services in accordance with the Nine Guiding Principles for Recovery Oriented Adult Behavioral Health Services and Systems.

A complete job description is available upon request.

• Must possess one of the following:
  • Master's or bachelor's degree with a behavioral health or related field
  • Bachelor's degree in a non‑related field PLUS one year related experience
  • Associate's degree in any field PLUS one year related experience
  • High school diploma or equivalency certificate PLUS three years' related experience
• Minimum one year working with seriously mentally ill adults required; previous experience working on an ACT team or equivalent experience preferred.
• Must maintain current CPR, First Aid, and Therapeutic Options certifications (offered through Southwest Network).
• Must maintain a valid Arizona driver's license and car insurance.
• Must be at least 21 years of age.

• Must have ability to maintain excellent member and family relationships and provide excellent customer service.
• Requires effective written, verbal and interpersonal communication skills.
• Ability to stay organized and possess critical thinking, time management and problem‑solving skills.
• Ability to utilize multiple types of office equipment (i.e. phones, copier, fax, etc.).
• Preferred ability to type 25 to 40 WPM.
• Must be proficient in Microsoft Office software.
• Must be able to utilize the internet and various web browsers.

• This position is offered at a fair, competitive salary.
• Medical, Dental, and Vision insurance.
• Health Savings and Flex Spending account options.
• Paid sick, vacation and holiday time (10 paid holidays per year!).
• Tuition reimbursement.
• Retirement plan (403(b)) with company match.
• Disability insurance.
• Basic life insurance with the option to purchase supplemental insurance.
• Employee Assistance Program.
• Employee Discounts.

When you consider everything— the salary, the benefits, the ongoing training and support we offer, and the impact you’ll have on the lives of others—it could be the right opportunity for you.

Any offer of employment is contingent upon verification of education, employment, driving record and auto insurance, and completion of a criminal background check and drug testing.

Southwest Network is an equal opportunity employer.

For adults with serious mental illness, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. We help people define their personal goals for recovery and manage their symptoms so they can achieve those goals. With our integrated health services, care and support, they discover strengths they didn’t know they had and are able to build futures filled with hope, meaning, and wellness.

Our Assertive Community Treatment (ACT) program focuses on providing intense, frequent, face‑to‑face services to members with persistent and severe mental illness and/or substance use disorders. Its primary goal is recovery through community treatment and habilitation. Most services are provided in the community, when and where members need them. ACT services reduce crises and help members learn skills that are needed to integrate into the community and live independently without supports.

This…