Assistant Office Manager

Assistant Office Manager

Emergency Air is growing, and we’re looking for a motivated Assistant Office Manager to help support our fast-paced residential service operation. If you have home services industry experience and know your way around Service Titan, this is a great opportunity to step into a leadership-track role with strong earning potential.

• $25 per hour
• Commission & bonus opportunities
• Full benefits package, including:
  • Medical, dental, and vision insurance
  • Paid time off & holidays
  • 401(k) options
  • Growth and advancement opportunities

• In office:
  Monday – Friday | 10:00 AM – 7:00 PM
• Rotating Saturdays
• Mandatory overtime as business needs require

• Support the Office Manager in the daily operations of a high-volume residential service office
• Assist with dispatch, scheduling, and call flow to maximize efficiency and revenue
• Utilize Service Titan to manage jobs, customer records, reporting, and workflows
• Coach and support CSR and dispatch teams to deliver excellent customer experiences
• Handle escalated customer concerns with professionalism and urgency
• Help ensure KPIs, call standards, and operational goals are met
• Maintain organization, accuracy, and accountability across office processes

• Residential home services industry experience (HVAC or Plumbing strongly preferred)
• Service Titan experience required
• Strong leadership and communication skills
• Ability to multitask and stay calm in a fast-paced environment
• Customer-focused mindset with attention to detail
• Willingness to work rotating Saturdays and overtime when required

We’re a respected name in the Phoenix market, known for our commitment to customers and our people. At Emergency Air, you’ll be part of a team that values accountability, growth, and performance—while offering real opportunities to increase your income and advance your career.

4330 W Chandler Blvd # 1, Chandler, AZ 85226