Enrollment Advisor

Position Summary

The Enrollment Advisor is responsible for guiding prospective students and families through the enrollment process, ensuring a smooth, timely, and compliant experience that reflects Strong Mind’s mission and core values of kindness, collaboration, accountability, innovation, and grit. As the first impression of the school, Enrollment Advisors deliver a high-quality, family-first experience by providing clear, empathetic communication, accurate record‑keeping, and knowledgeable guidance at every step.

Advisors are accountable for maintaining compliance with enrollment policies, supporting student readiness, and building long‑term trust with families through professionalism, responsiveness, and care.

• Serve as the primary point of contact for prospective families, providing clear, professional, and timely communication.
• Guide students and families through every stage of the application and enrollment process with empathy and efficiency.
• Ensure all enrollment documentation is complete, accurate, and compliant with established requirements.
• Maintain detailed and accurate records in both the Customer Relationship Management (CRM) system and Student Information System (SIS).
• Clearly communicate enrollment eligibility criteria, policies, deadlines, and next steps, setting appropriate expectations on each call.
• Troubleshoot barriers to enrollment and collaborate with team members and supervisors to resolve issues.
• Proactively follow up with families who miss deadlines or need additional support to complete the enrollment process.
• Assess student readiness and motivation, identifying any concerns or challenges that may impact enrollment or success.
• Complete enrollment for all eligible students, including walk‑ins and phone‑based enrollments.
• Meet or exceed individual and team enrollment goals, response time expectations, and quality standards.
• Represent the Admissions Department with professionalism, care, and a family‑first mindset that reflects Strong Mind’s values.
• Participate in departmental training, continuous improvement efforts, and cross‑functional collaboration.
• Embrace opportunities for professional development and growth, including leadership pathways.
• Perform other duties as assigned.

• Strong written and verbal communication skills, with a focus on clarity, empathy, and professionalism.
• Excellent phone etiquette and interpersonal skills in a call center or high‑volume communication environment.
• Ability to prioritize and manage a high volume of tasks in a fast‑paced, deadline‑driven setting.
• Attention to detail and a strong commitment to accuracy, especially when documenting sensitive student and family information.
• Maintain confidentiality of all student, parent, and organizational information.
• Demonstrate accountability for individual performance and a strong commitment to team goals.
• Comfort with learning and navigating multiple technology systems, including CRM, SIS, and communication tools.
• Proficiency in Microsoft Office programs and the ability to adapt to new technologies.
• Maintain a professional code of conduct, including appropriate language, behavior, and appearance.
• Display flexibility and professionalism in response to change or unexpected challenges.
• Work well under pressure, meeting deadlines while maintaining composure and a positive attitude.
• Show initiative and sound judgment when resolving issues or escalating concerns appropriately.
• Embrace continuous improvement, examining data and feedback with a problem‑solving mindset.
• Demonstrate willingness to collaborate with students, families, colleagues, and leadership.
• Work independently while remaining organized, reliable, and efficient.
• Commit to personal and professional growth.
• Embrace and contribute to a culturally inclusive and diverse work environment.
• Represent and embody Strong Mind’s core values:
  Kindness, Accountability, Collaboration, Innovation, and Grit.

• High school diploma or GED required.
• Minimum of one year of customer service experience preferred, ideally in an educational or student‑facing environment.

• General office…