Student Success Advisor

Overview

At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you'll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected.

Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

Our Student Success team delivers best in class student support with the aim of achieving the highest levels of student satisfaction and enrollments from one module to the next. Our Student Success team delivers high-quality support to students from initial enrollment and throughout their study journey, as they progress towards successful completion of their chosen program. Our Student Success Advisors have the highly rewarding experience of becoming an extension of the university partnership they work with and being an expert in supporting students on the programs they work with.

The team is attractive to those people who want to work in a higher education environment, speak daily with students from around the country, many with very interesting life stories and diverse backgrounds.

Highly organized and self-motivated, you will be someone who enjoys working with people in a customer service/account management capacity. You will demonstrate great customer service, be an effective team player and be driven to achieve retention targets while delivering outstanding student support to your student base.

A Student Success Advisor embodies our values, acts with agility, and enjoys working in an environment whereby they are having regular interactions with people, building strong and meaningful relationships. Reporting to the Manager, Student Success, the Student Success Advisors work both independently on their student caseload but collaboratively to inspire their peers, displaying excellent customer service and high levels of active listening through motivational student coaching, support, and guidance.

• Deliver prompt response rates and high levels of proactive outbound communication to provide comprehensive non-academic information, advice and guidance while balancing support. Key communication methods include phone, email, and SMS
• Consistently achieve personal student retention targets, alongside achievement of high levels of student
• Actively promote continuous study to achieve graduation in a timely manner, identifying students at risk of failing to achieve their study goals and providing effective interventions alongside recognizing opportunities to increase student engagement
• Enthusiastically re-engage students who are taking a break from study, ensuring they remember their original goals while remaining well informed, supported and a part of their online study community to minimize student withdrawals from programs
• Act as a program specialist, ensuring extensive knowledge in a particular curriculum area in addition to university policies, regulations, and support services, utilizing online tools and resources to meet individual students' requirements
• Welcome new students to their program efficiently while building rapport and demonstrating high levels of knowledge and pastoral support to prepare students for the rigors of their academic program and setting students up for success in their chosen program
• Develop and maintain relationships with a student base, remaining committed to delivering high levels of support as students navigate the complexities and challenges of online study from acceptance to graduation of their chosen program.
• Establish and maintain excellent relationships throughout the Student Success team, sharing knowledge and experience to ensure a high standard of service is maintained
• Help to develop effective processes to ensure a proactive approach to student support, progression, and retention
• Maintain detailed and accurate student…