Warehouse & Customer Support

Job Title: Warehouse & Customer Support

Location: Chandler, AZ

Salary: Up to $25/hr

Employment Type: Full-Time | On-Site | Direct Hire

About the Role:

A well-established global provider of specialized products and services to highly regulated industries is seeking a Warehouse & Customer Support Administrator for its operations in Chandler. This role is essential in supporting service delivery and maintaining strong relationships and will be instrumental in ensuring smooth order processing, resolving client inquiries, and collaborating across teams to enhance service delivery and operational efficiency.

Key Responsibilities:

• Build and maintain strong working relationships with clients.
• Respond to inquiries via phone, email, and face-to-face interactions.
• Champion high standards of customer service in all communications.
• Collaborate with internal departments and external partners to fulfill orders, troubleshoot issues, and share relevant updates.
• Handle tasks such as entering and managing orders, updating inventory data, and generating reports using digital systems.
• Prepare and distribute analytical reports to clients as needed.
• Participate in inventory checks and support stock management across multiple storage locations.
• Monitor incoming shipments and ensure timely delivery to designated sites.
• Communicate lead times and order statuses clearly to stakeholders.
• Process and archive delivery documentation within the company’s ERP system.
• Assist with production-related tasks including assembly, packaging, and custom order handling.
• Identify and escalate recurring issues that may affect service quality or inventory accuracy.
• Gain familiarity with product lines and their applications within the client’s operational context.

Qualifications:

• Prior experience in a logistics, warehousing, or customer service role.
• Strong commitment to delivering exceptional client support.
• Ability to assess client needs and provide effective solutions.
• Excellent time management and organizational abilities.
• Clear and professional communication skills.
• Comfortable working in a fast-paced, multitasking environment.
• Positive, adaptable, and solution-focused mindset.
• Skilled in identifying potential issues and implementing preventative measures.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Experience with inventory and order management platforms (e.g., ERP, WMS); familiarity with systems like SAP, Maximo, or similar is a plus.
• Background in handling technical components or spare parts is advantageous.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.