Customer Support Coordinator

Overview

Crafco, Inc. is seeking a Customer Support Coordinator at our corporate headquarters in Chandler, AZ. Customer experience is core to everything we do and we want you on our team. This position is essential to our customer support team’s success, serving as the primary communication hub between our sales and production departments. This is a full-time customer support position, Monday–Friday, based in Chandler, AZ.

This position offers a competitive salary and an excellent benefits package including profit sharing, 401(k) matching, health, life, disability, dental, vision, holidays, personal, sick time, maternity leave and more.

• Process customer orders received via email, phone, and fax in a time-sensitive manner.
• Respond to customer questions and inquiries within a reasonable time frame depending on urgency.
• Verify customer order information, product identity, quote, tax situation, and other information before entering orders into SAP. Immediately inform the customer of any discrepancies and work to correct issues.
• Check material availability and suggest alternative options (e.g., packaging, plant) to meet customer needs in cases of short supply.
• Coordinate with other departments as needed to ensure customer orders/requests are met and notify the customer immediately of any issues that arise.
• Build sustainable relationships and trust with customers and sales representatives through open and excellent interactive communication.
• Coordinate shipments and information with the equipment and sealant plants when necessary to maintain a high level of customer service.

• Proven customer service work experience for a minimum of 3 years
• 2+ years of supply chain experience in a manufacturing environment preferred
• Proficient in English with excellent verbal and written communication skills
• Demonstrated written communication skills with excellent grammar in handling e-mail responses with professionalism
• Working knowledge of customer service software; strong computer competency in MS Office applications. SAP and Salesforce experience preferred
• Customer experience (CX) skills: exceptional listening, empathy, customer follow-up, and ability to build customer relationships through positive interactions

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Customer Service, General Business, and Strategy/Planning
• Industries:
  Oil and Gas, Services for Renewable Energy, and Manufacturing

Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world’s leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc., our core values are Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. We have a great culture of people working together.

If you are looking for a great career with a job you enjoy, check us out.

Learn more about Crafco and Ergon by contacting us to see if you can be a part of our TEAM. Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver’s license. Any employment offers are contingent upon a pre-employment drug test, background check, and MVR.

Rejected content, but kept for completeness:
Refer to job listings like “Centralized Support Specialist I, Amazon One Medical Customer Care” and “Healthcare Customer Service Specialist- ONSITE” may appear separately; this document remains focused on the Customer Support Coordinator role at Ergon Inc.