Customer Operations Senior Finance Team Lead

Introduction to the role

At ASML we ensure that our people, processes and information systems enable us to achieve growth and meet our ambitious business objectives. This role supports accounts receivable, collections, quote creation and order management execution and control, witha global focuson ABS Customer Operations processes.

The Accounts Receivable & Service Operations Team Lead is responsible for end‑to‑end oversight of U.S. Accounts Receivable (AR), collections performance, and customer service (CS) operations support. This role bridges financial stewardship with operational execution—ensuring high‑quality customer interactions, accurate invoicing, efficient payment cycles, and seamless coordination between Service, Sales, and Customer Operations.

• Oversee AR and collections activities to ensure timely cash application and reduction of overdue receivables.
• Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt).
• Guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments.
• Lead escalations and coordinate cross‑functionally with Service, Sales Control, Account Teams, and Customer Operations managers.

• Oversee service-related operational processes including service contract, spare parts & labor, Vendor Sales, and a customer portal tool.
• Bridge process gaps within Customer Operations and between multiple stakeholders.
• Ensure timely, accurate, and compliant service invoicing and documentation.

• Implement standardized procedures and internal controls across AR, collections, and customer service operations.
• Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements.
• Drive automation initiatives using SAP ECC and SAP S/4 HANA, dispute management tools, RPA, portals and macros.
• Identify and remove process bottlenecks; champion first-time-right execution.

• Ensure AR and customer service transactions comply with US GAAP, internal policies and local/global regulatory requirements.
• Support audits and documentation related to AR, collections and customer service transactions.

• Lead, develop, and coach a hybrid team (AR/Collections and CS)
• Set performance expectations and ensure clarity in split responsibilities.
• Foster collaboration across Customer Operations stakeholders and the global ABS teams.

• Bachelor or master degree, preferably in operations, finance, or accounting
• Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cashdomain
• Minimum of 3 years supervising or managing direct reports
• Working knowledge of applicable laws and regulations and/or internal control framework
• Experience with ERP SAP, Microsoft Office products
• Affinity with new IT developments and process improvement (S4
  
  HANA, RPA, continuous monitoring, portals, etcetera)

• Multi-disciplinary & multi-cultural understanding, values differences and is able to bridge between different departments and people
• Strives for continuous improvement
• Committed and flexible (going the extra mile)
• LEAN training, including a yellow, green, orange or black belt preferred
• Has a strong and enthusiastic personality with the ability to operate in a dynamic and international environment.
• Ability to plan and prioritize a variety of tasks
• Proficient verbal and written, in English
• Effective communication skills, proactiveness, sense of responsibility, customer oriented (both internal and external), stress-resistant
• Values supporting team member growth

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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