Seasonal Event Operations Support

POSITION SUMMARY

This team member works hand-in-hand with our operations and sales teams, as well as other members of the business to ensure event success. Executes arrangements for major events, sponsored events, and corporate group events and banquets, ensuring a seamless and flawless execution. Maintains a balance between delivery of hospitality and service and promotion of the revenue centers.

• Executes arrangements with appropriate supervision with regards to facilities and operations.
• Participates in the maintaining and communications of scheduling for all parts of venue.
• Quickly and effectively resolves complaints and performs other duties to promote goodwill.
• Establishes and maintains internal and external relationships by interacting and communicating effectively with diverse groups of individuals.
• Confers with supervisor to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions.
• Assist in the execution of appropriate measures to assess event effectiveness and success.
• Executes techniques to improve productivity, reduce costs, and improve guest service.
• Meets challenges with resourcefulness; develops innovative approaches and ideas.
• Conveys feelings of warmth, caring, safety, and efficiency to each guest and visitor.

• High School Diploma or equivalent (GED) preferred.
• 3 years of previous directly related work experience.
• Must possess a valid AZ driver's license, provide a 39‑month violation‑free MVR report.
• Must be able to obtain for Tribal operator license driving permit at the time of hire.
• A satisfactory result obtained through a test for illegal drugs is a requirement of employment.
• Must acknowledge and agree to maintain a drug‑free workplace as a condition of employment.

• Knowledge of hospitality/convention and event standards and client service practices preferred.
• Strong interpersonal and communication skills.

• Skill in working courteously with the public as well as developing and maintaining effective working relationships.
• Ability to communicate and follow directions effectively.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to establish effective work relationships with diverse groups of individuals.
• Ability to execute a high level of activities under a variety of conditions and constraints.
• Ability to effectively manage and organize multiple priorities.
• Ability to adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
• Ability to remain calm under pressure.
• Ability to convey a positive and professional image.

Not required for this position.

Ability to read and comprehend simple/complex instructions, correspondence, and memos. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write internal and external correspondence. Ability to effectively present information in one‑on‑one and small group situations, to customers, clients, and other employees of the organization.

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical business situations. Ability to calculate figures and amounts such as discounts, interest, commission, and depreciation.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in all formats and deal with both abstract and concrete variables.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work will be performed in an office environment. Occasionally required to work outside the office. Noisy work environment. Evening, weekend, and holiday shifts are required as a normal part of…