Automotive Service Advisor

Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career!

At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $89,000 - $140,000. We provide a wide range of benefits to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with best in class benefits:

• 11 Paid Holidays
• Up to 17 days PTO first year - start earning day one
• 22 days off in year two
• Medical, Dental, Vision, wellness program and more!
• 401K Matching $1 to $1 up to 6% annually
• Tuition reimbursement for ASE Certifications
• State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins
• A free AAA Membership and numerous employee discounts
• Trusted Brand for over 120 years with 65 Million+ members in North America

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the workflow of technicians. The role encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to technicians, ordering parts, and coordinating other service activities.

• Perform all duties necessary to interact with members, determine their perceived auto repair needs, and exceed expectations of great customer service.
• Accurately document repairs, diagnostic and maintenance work into shop management system.
• Ensure all necessary BAR requirements are met in Repair Order preparation and documentation.
• Source and estimate all needed parts for repairs to customer vehicles.
• Suggest repairs for safety and improved performance and prioritize for customers in order of importance: safety, economy, longevity.
• Review all repairs made to vehicles at point of sale and assure customers understand repairs performed throughout all phases of the transaction including the original estimate through the final payment.
• Perform minimal record keeping and other administrative functions required to support the business.
• May require travel to different locations on an as needed basis.

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity.
• Effective organization, interpersonal and negotiation skills.
• Ability to work scheduled hours as necessitated by business need.
• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
• Strong member service focus.
• Automotive/mechanical background.
• Ability to drive vehicles equipped with manual transmission.
• Knowledge of equipment/tool operation and diagnostic/repair procedures.

• Must possess a valid driver’s license with a safe driving record.
• High School Diploma or equivalent certification (GED).
• 3-5 years industry experience in auto repair.
• Automotive Service Excellence certification desired.

• Ability to lift and or carry up to 40lbs.
• Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders.