Plumbing​/Electrical Administrator

Location: In-Office | Monday-Friday, 8:00 AM - 4:30 PM

Pay Range: $22 - $26/hour depending on experience

Are you the type of person who catches the details others miss?

Do you like being the behind-the-scenes coordinator who keeps jobs moving, techs supported, customers informed, and billing clean?

We're looking for a strong Plumbing / Electrical Administrator who thrives in organization, communication, and operational coordination. This role is the bridge between the field and the office, ensuring approved work is properly scheduled, documented, staged, and ready for invoicing.

This is not just answering phones. This is preventing return trips, reducing billing errors, and protecting profitability through disciplined coordination.

• Family-feel culture - Leadership knows your name and values you as a person.
• Privately owned & involved leadership - Not private equity. Decisions are thoughtful and local.
• Growing company - Real opportunity for advancement as the department expands.
• Continuing education matters - Access to Interplay and scheduled trainings.
• Company events & celebrations - Team parties and events throughout the year.
• Cross-department collaboration - You'll work closely with dispatch, service writers, technicians, and management.

• Medical (multiple plan options to choose what works best for you and your family)
• Dental
• Vision
• Life Insurance
• HSA
• 401(k)
• Paid holidays
• Sick leave
• Vacation - Up to 3 weeks accrued based on tenure

You will coordinate approved plumbing and electrical work to ensure accurate scheduling, purchasing, documentation, and communication.

• Confirming all scheduled jobs have special requirements addressed (lifts, subcontractors, tools, rentals, etc.)
• Assisting with scheduling and dispatch coordination
• Reviewing completed jobs for accurate notes and documentation
• Maintaining accurate job tags and system updates
• Issuing POs to technicians and assisting with parts purchasing
• Contacting "Parts Pending" customers within 24 hours of part receipt
• Assisting in preparing residential and commercial quotes
• Preparing invoices according to customer billing requirements
• Communicating key items to the Plumbing / Electrical Manager
• Supporting dispatch when needed
• Working cross-functionally with service writing and billing teams

• High school diploma or equivalent
• Minimum 2 years in customer service, dispatching, service coordination, or project support
• Strong communication and customer service skills
• High attention to detail
• Strong organizational and multi-tasking abilities
• Comfortable working in dispatch or service software systems
• Ability to manage multiple active jobs simultaneously

• Knowledge of plumbing or electrical service operations
• Experience with Service Titan or similar platforms
• Familiarity with job costing and service documentation
• Geographic familiarity with the service area

This role is for someone who takes pride in precision.

If you're organized, proactive, and motivated by preventing problems before they happen, and you want to work for a company that values growth, training, and a strong team culture - we'd love to talk with you.