CSA and Mohali

Position Overview

The Customer Service Associate (CSA) at Reliance  Yousta Zirakpur  is responsible for delivering an exceptional in-store customer experience, supporting sales targets, maintaining visual merchandising standards, and ensuring smooth store operations. The role requires strong communication, customer orientation, and the ability to work in a fast-paced fashion retail environment.

Key Responsibilities

Customer Service & Sales
Greet customers and assist them with product selection based on needs and preferences.
Provide product knowledge, styling advice, and size recommendations.
Convert walk-ins to sales and support in achieving daily/weekly store targets.
Ensure a positive and engaging customer experience throughout the store journey.
Store Operations
Maintain cleanliness and hygiene across assigned sections.
Assist in handling trials, replenishment, price tagging, and stock counting.
Ensure fitting room protocols and customer flow management.
Visual Merchandising
Support in executing VM guidelines as per brand standards.
Keep shelves and displays neat, organized, and fully stocked.
Participate in new arrivals setup and seasonal changeovers.
Cashiering (if assigned)
Assist at billing counter during rush hours.
Handle cash, card, UPI transactions accurately (training provided).
Maintain billing area hygiene and documentation.
Inventory Management
Participate in GRN activities, stock audits, and shrinkage control.
Report low stock, damages, and fast-moving items to store leadership.

Skills & Competencies

Strong communication (Hindi, Punjabi, basic English preferable)
Customer-centric approach
Positive attitude & teamwork
Basic computer/billing skills
Ability to multitask and handle rush hours
Interest in youth fashion & trends (preferred)

Qualifications

Minimum education:

10+2 / Graduate (preferred)

Experience:

03 years in retail, fashion, or customer service (freshers welcome)

Work Environment & Shift

Store-based role
Rotational shifts, including weekends & holidays
Uniform & grooming standards as per brand policy

Salary & Benefits

Competitive salary + incentives
PF/ESI (as per policy)
Staff discounts
Training & growth opportunities