Retail Sales Associate, Key Holder

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The largest specialty retailer of men's Big & Tall apparel is looking for a Retail Sales Associate, Key Holder who is committed to building long‑term relationships with our guests by providing an unmatched customer experience.

• We are committed to developing our people in order to promote from within.
• We are located in free‑standing stores, not in malls, and close at 7pm.
• ENTIRE team is eligible for quarterly bonuses.

We are looking for a self‑driven, results‑oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast‑paced environment.

Key responsibilities include:

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle.
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Assist with building a superior customer‑focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures.

• High school diploma or equivalent; college/university degree helpful but not required.
• Demonstrates superior customer service techniques and experience with problem/complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Based on experience, the expected pay range for this position is between $15.00 per hour and $17.16 per hour. This is achieved through a base hourly wage ranging from $8.70 to $11.80, a commission of 1.5% to 6% based on individual sales performance, and additional compensation to ensure minimum wage if necessary. Associates are also eligible for a quarterly bonus based on overall store sales.

Full‑time associates are eligible for Medical/Dental/Vision Plans, 401(k) Plan, Life Insurance and Disability Plans, Healthcare and Dependent Care Flexible Spending Accounts, Paid Holidays, Sick/Personal Days and Vacation Time.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Retail

DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.