Customer Service Specialist

Looking for a workplace where your skills matter and your growth is supported? At Rapid Packaging, we’re proud to be a small, collaborative company where every team member makes a meaningful impact. Our culture of innovation, teamwork, and customer focus has helped us earn recognition as a Top Workplace by The Minnesota Star Tribune for multiple years and our 50 years in business reflect the stability and trust we’ve built along the way.

If you’re motivated and ready to make an impact, take the next step in your career with Rapid Packaging.

Rapid Packaging has an exciting new opportunity for a Customer Success Specialist to become part of our energetic and dedicated Customer Success team! Our Customer Success Specialist makes an impact serving as both a key interface and essential resource for our customers. The position’s key responsibilities include customer engagement and support, order management and fulfillment, administrative operations, sales and margin support as well as cross functional collaboration across the organization.

• Partners with the outside sales team to meet and exceed customer’s service expectations.
• Provides timely and accurate information to customers regarding unit prices, inventory levels, availability, freight/shipping costs and delivery time
• Responds to customer order inquiries, prepares price quotation, and initiates purchase orders
• This role is the first point of contact for many customers and prospects, so strong communication skills are essential.
• Ability and interest in learning about Rapid product lines. Employee will make recommendations to the customers or prospects that contact us via phone or email.
• Processes customer orders, changes, and/or returns per established department policies and procedures.
• Helps create the customer experience by building and maintaining friendly and professional customer relationships.
• Computes price, discounts, shipping costs, and sales margins.
• Investigates and resolves routine requests and customer complaints such as product quality and missing or delayed shipments.
• Identifies, suggests and closes additional purchases of products and services to customers.
• Performs administrative duties such as filing copies of orders and maintaining up-to-date customer information in the database.

• College degree preferred and at least three to five years related experience and/or training, or equivalent combination of education and experience
• B2B sales and customer focus and experience
• Previous experience in distribution or packaging industry helpful
• Excellent interpersonal communication skills in oral and written format
• Ability to work in a team environment; can manage change and prioritize multiple activities
• Self-starter; possesses drive and takes initiative on projects and daily responsibilities
• Ability to communicate directly to customers via phone and email
• Results driven; detail oriented with a strong sense of urgency
• Demonstrated proficiency with Microsoft Office software and other spreadsheet applications
• Familiarity to ERP computer software platforms helpful

As an employee of Rapid Packaging, you will become part of an energetic team environment that truly recognizes our employees’ hard work. We offer the following benefits to our employees:

• Health care and well-being programs including Medical, Dental, Vision, Telemedicine, and Employee Assistance Program (EAP)
• Paid Time Off starting at 16 days/year and increasing with years of service
• 401(k) & ROTH Retirement Savings with company match
• Health Savings Account (HSA) with company match
• Flex Spending Account (FSA) & Dependent Care Account (DCA)
• Basic Life/AD&D Insurance
• Short-Term and Long-Term Disability Insurance