Customer Sales Account Manager

Staples is business to business. You're what binds us together.

Quill is a trusted partner to businesses across the U.S., making it easier and more rewarding for customers to order the supplies that keep their workplaces running-everything from paper and technology to cleaning and breakroom essentials. As part of the Quill Inside Sales team, the Inside Facilities Specialist plays a key role in growing our Facilities category by uncovering customer needs, creating value through consultative conversations, and driving meaningful revenue impact.

What you'll be doing:

• Respond to and convert inbound leads across multiple sales channels related to facilities needs.
• Proactively identify and engage customers with facilities growth potential.
• Partner with Account Managers and field sellers.
• Build trusted relationships with decision-makers.
• Conduct discovery conversations.
• Expand share of wallet via cross-selling.
• Manage a pipeline of opportunities.
• Collaborate cross-functionally.
• Travel 1-2 times per quarter.
• Execute consultative sales motions.

What you bring to the table:

• Strong phone and virtual selling presence.
• Proven time-management skills.
• Ability to build long-term relationships.
• Comfort selling solutions and programs.
• Analytical mindset.
• Adaptability and resilience.
• Curiosity and willingness to learn.
• Collaborative approach.
• Strong communication skills.
• Proactive, self-starter mindset.

What's needed
- Basic Qualifications:

• 2+ years sales or customer service experience.
• High School Diploma or equivalent.

What's needed
- Preferred Qualifications:

• Janitorial/Sanitation or Breakroom industry experience.
• 1+ year B2B experience.
• Proficient with Microsoft 365.
• 1+ year Salesforce or CRM experience.

We

Offer:

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO + Holiday Schedule
• Online and Retail Discounts, Company Match 401(k), Wellness programs

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.

At Staples, "inclusion" is an action word.

It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.