Retail Sales Associate - Marketplace

Apply for the Retail Sales Associate - Marketplace at Old Navy
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Old Navy is on a mission to democratize fashion and make shopping fun again. We create high‑quality, must‑have essentials for everyone, season after season. From our first store in 1994 in San Francisco, we’ve cultivated a community of playful personalities that thrive in a fast‑paced, authentic environment. Here, we’re family.

As a Brand Associate, you’re an integral part of our team bringing our brand to life for customers. You engage, connect, and provide excellent customer service to foster brand loyalty. You’re an expert in product, using your knowledge to educate, inform, inspire and wardrobe the customer. Working with your leadership team you deliver a best‑in‑class customer experience using an omni‑channel approach.

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals that contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

• A good communicator able to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider on and off the sales floor to deliver an exceptional experience.
• A passionate retailer who thrives in a fast‑paced environment.
• A problem solver focused on continuous improvement, always learning, open to feedback and taking action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 lbs.

• Merchandise discount: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• Competitive paid time off plan.
• Up to five “on‑the‑clock” volunteer hours each month.
• Extensive 401(k) plan with company matching up to 4% of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging.

In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Hourly Range: $15.00 – $16.00 USD

Employee pay will vary based on qualifications, experience, skill level, competencies and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county and state requirements.