RN Team Supervisor

Overview

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our RN Team Supervisor and help us make a lasting impact on the future of healthcare.

RN Team Supervisor — 2 positions available (1 with a Behavioral Health focus)

• Provide independent RN visits as appropriate
• Perform clinical triage (in-person, phone, portal)
• Manage chronic conditions under standing orders and protocols
• Review and act on labs, diagnostics, and clinical data per protocol, delegating when appropriate
• Prepare for clinic session by scrubbing the schedule and pre-visit charting
• Lead/participate in a daily huddle with the team to review day-of-care plan for scheduled patients
• Provide direct patient care based on patient need (e.g., urgent vs routine follow-up vs annual health assessment)
• Clearly communicate patient care priorities, including follow-up plans involving other PCMH team members
• Initiate specialty care referrals per protocol
• Document care plan in the EHR in a timely fashion
• Review no-shows/cancellations at the end of sessions with plans for follow-up and communicate with the team to contact patients

• Serve as care manager for assigned patient panels
• Coordinate transitions of care (ED, hospital, specialty care)
• Collaborate with providers, behavioral health, pharmacy, and community resources
• Close preventive and chronic care gaps using population health tools
• Demonstrate good interpersonal skills and treat all patients and colleagues with respect and dignity

• Act as clinical supervisor for assigned LPN/MA clinical assistants and MAs on the team
• Delegate clinical and non-clinical tasks based on scope and competency
• Provide real-time coaching, feedback, and competency validation
• Conduct daily huddles with assigned teams
• Ensure delegated tasks are completed safely and appropriately
• Collaborate with other RN Clinical Supervisors for coverage needs

• Monitor quality metrics for assigned panels in conjunction with the Director of Quality
• Participate in quality improvement and Patient Centered Medical Home (PCMH) activities
• Engage in quality improvement initiatives
• Ensure compliance with nursing standards, protocols, and policies
• Promote patient safety and evidence-based practice
• Assist in designing and implementing clinical pathways and protocols for treatment of selected chronic conditions

• Current, unrestricted Registered Nurse (RN) license in the state of practice
• Proficiency with electronic health record systems
• Ability to work independently with minimal supervision
• Highly organized with strong oral and written communication skills
• Demonstrated critical thinking, planning, and execution abilities
• Effective leadership marked by integrity, fairness, and accountability
• Ability to work with individuals from diverse cultural and socioeconomic backgrounds
• Excellent communication, interpersonal, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality

• Graduation from an accredited RN program
• Two plus years of directly related clinical experience in a medical setting as an active team member is highly preferred
• Maintains required licensure or certification as appropriate
• Comfortable with the pace of primary care and working with an interdisciplinary team
• Extensive working knowledge of Next Gen EMR system highly preferred
• CPR certified (BLS) or ability to obtain
• Knowledge of Microsoft programs with the ability to effectively communicate using Outlook/TEAMS

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• FSA
• Health insurance
• Life insurance
• Earned Time Off

Proposed salary…