Aftermarket Director

Description

This role involves partnering with the VP of Operations to drive financial performance and growth in Parts and Service departments through strategic planning, marketing, sales initiatives, and operational process improvements.

• Collaborates with the VP of Operations to create the Strategic Aftermarket Business Plan for achieving financial performance objectives within the Parts and Service department. This includes setting targets for contribution margin, parts sales, labor sales, and extended warranty sales in alignment with the organization's goals.
• Collaborates with the VP of Operations to analyze and monitor the financial performance of each region, including contribution margin and fixed and variable expenses, to achieve a combined Parts and Service absorption of 100%.
• Partners with the VP of Operations to develop and lead marketing plans and sales strategies for the Parts and Service departments, regularly monitoring to ensure organizational goals are met.
• Works with the VP of Operations to develop and execute the Parts and Service Marketing plan, encompassing advertising, marketing, and promotional programs to increase labor and parts sales for the organization.
• Ensure that all warranty claims and parts return claims are submitted within the specified time frame to receive maximum credit.
• Identifies Parts and Service Department staffing needs and development gaps while working with appropriate resources to prioritize and address those needs for all regions.
• Develops, communicates, enforces, and monitors effective Parts and Service Department processes to ensure internal employee and external customer satisfaction.
• Identifies new opportunities and develops actionable plans to grow parts and service sales.
• Prepares and analyzes Parts and Service department reports; uses data to help drive improvement and growth.
• Resource for Regional Aftermarket Managers to help resolve employee issues, work order issues, and customer complaints.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Works with the VP of Operations to manage recruiting, staffing, and employee development activities for the Parts and Service Departments.
• Ensures the company’s reputation and image in the community is consistent with company’s Core Values and Mission Statement.
• Works with Corporate Complete Goods Sales Manager to develop Aftermarket strategies and promotions.
• Maintains a safe working environment and always adheres to company safety program.
• Performs other duties as assigned.

Experience, Education, Skills and Knowledge:

• Over 3 years of experience managing Service or Parts Department operations
• More than 5 years of experience in Service and Parts Department operations
• Associate's degree or equivalent experience required;
  Bachelor's degree preferred
• Advanced technical skills and experience in developing and implementing aftermarket strategies for both parts and service
• In-depth knowledge of John Deere products and competitive brands
• Strong communication skills with the ability to engage effectively with individuals and groups
• Exceptional analytical skills to interpret financial and sales reports
• Proficient in leveraging technology to enhance productivity within the department

The hiring range for this position is $150,000–$175,000 annually. The actual base salary offered will take into account internal equity and may vary depending on the candidate’s qualifications, including job-related knowledge, skills, and experience. This role is also eligible for performance-based bonuses as part of the overall compensation package.

We offer a competitive benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.