Field Tech Solutions & Support Cons II

This position requires 100% onsite availability in Champaign, IL.

Are you ready to make a significant impact in the world of financial services? As a Technology Solutions & Support Consultant , you will be at the forefront of empowering financial advisors to enhance their sales effectiveness and drive practice growth through innovative technology solutions. This is not just a job; it's an opportunity to transform advisor practices and foster collaboration across all organizational levels!

In this dynamic role, you will:

• Build strong relationships with financial advisors and network office leadership to understand their business objectives and support needs.
• Guide advisors in effectively utilizing Northwestern Mutual’s technology tools to enhance client-advisor experiences and boost productivity.
• Leverage your extensive knowledge of technology, including computers, mobile devices, and software configurations, to optimize business processes.
• Provide advanced project consultation and subject matter expertise to enhance customer experiences during office remodels and upgrades.
• Collect valuable feedback from advisors to ensure our technology solutions meet user needs.
• Manage escalations and oversee enterprise technology implementations, ensuring smooth communication with local and corporate leadership.
• Identify inefficiencies and suggest simple technology applications to improve advisor practices.
• Participate in planning sessions to strategize for increased productivity and client satisfaction.
• Deliver training on technology best practices, helping users prepare for new technology deployments.
• Oversee vendor management of third-party technology solutions, ensuring effective collaboration and integration.
• Continuously expand your knowledge and skills through training sessions and engagement activities.
• Maintain a high level of proficiency in complex computer hardware and software technologies through ongoing education.
• Be prepared for occasional travel based on supported offices.

We’re looking for candidates who have:

• A Bachelor’s degree in business or a related field, or equivalent experience.
• At least 2 years of relevant experience, including consultation within financial services or a similar industry.
• Experience in coaching and training professionals.
• Preferred technology support experience.
• A strong understanding of sales-focused software technology and its benefits.
• Advanced troubleshooting skills in computer and mobile device hardware and software.
• The ability to build and maintain strong relationships.
• A proven track record of driving measurable improvements in an outcome-based model.
• Demonstrated leadership and facilitation skills.

Compensation Range:

• Pay Range - Start: $60,340.00
• Pay Range - End: $

Geographic Specific Pay Structure:

• Structure 110: $66,360.00 - $
• Structure 115: $69,370.00 - $

We believe in fairness and transparency. Final salaries are based on various factors, including skills, experience, and location.

At Northwestern Mutual, we put our clients' interests at the center of everything we do. Join us and enjoy:

• A culture of belonging and diversity.
• Concierge service and employee resource groups.
• Opportunities for growth and professional development.

We’re excited about the potential you bring to Northwestern Mutual. If you’re ready to take the next step in your career with a best-in-class company, we want to hear from you!

Northwestern Mutual is an equal opportunity employer committed to creating an inclusive environment for all employees.

Analytical Thinking, Strategic Thinking, Escalation Management, Project Management, Customer Support, and more!

Join us and discover a rewarding career path where you can thrive and make a difference!