Principal Digital Deployment Manager; Dynamics 365

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar is embarking on abold digital transformation to revolutionize our dealers’ systems- seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.

We are seeking a delivery-focused Principal Digital Deployment Manager;
Dynamics 365 to lead a team of Deployment Consultants supporting Caterpillar Dealers in the Americas and their selected System Integrator to deploy our Dealer ERP Template. This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to program objectives, managing risks and dependencies, and ensuring consistent, high-quality outcomes through scaled Agile practices.

What You Will Do:

• Managing the day-to-day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks.
• Organizing and coordinating teams who work on diverse aspects of digital programs around the Caterpillar Dealership.
• Carry “Voice of the Dealer” into the Product and Engineering team for future deployment and dealer needs on MS Dynamics 365
• Develop existing teams talent and skillsets in MS Dynamics 365 and supporting deployment tools such as Mavim, Leapworks, etc.
• Serving as an collaborative leader and liaison, developing deep working relationships between Caterpillar Dealers, System Integrators and Caterpillar product and engineering teams.
• Facilitating meetings and discussions with Caterpillar Dealer and Cat Digital leaders to share continual update and full transparency of status on deployment projects.
• Lead and mentor existing team members to foster a high-performing Agile culture
• Identifying, escalating, and tracking risks, issues and cross-team dependencies so deployment projects run to committed time schedules and expected quality.
• Managing the Azure Dev Ops environment to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for success project completion.
• Be a strong deployment SME voice in regular product and steering committee meetings and stakeholder events for the Cat Dealer ERP Template
• Give strategic leadership to your deployment team and set working priorities.
• Achieve Enterprise set Deployment targets for each calendar year.
• Manage team T&E budget.
• Limited Travel required. (Up to 25% of working time)

What

You Will Have:

ERP & Systems Knowledge (MS Dynamics 365 focus)

• Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.
• Understanding of ERP configuration, security, and integrations with related systems.
• Awareness of Microsoft release cycles and ability to assess new features for business value.
• Knowledge of System product lifecycle management, including adoption and change management.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products).

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed…