Relationship Banker II - Float | Kirby​/Champaign

Position Summary

The Relationship Banker II Float combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. This role requires deeper knowledge of banking products, customer service, and operational processes, and is expected to handle more complex transactions while building customer relationships and promoting the bank’s services.

• Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
• Serve as a trusted point of contact for customers, ensuring the highest level of service is provided.
• Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
• Provide guidance to customers on financial products and services that best meet their needs.

• Actively identify and promote all bank products and services.
• Ask clients targeted questions to learn about their financial needs and goals.
• Meet and exceed monthly sales and referral goals by engaging with customers to assess needs and recommend suitable banking solutions.
• Proactively seek opportunities to refer customers to other lines of business such as mortgage, wealth, treasury, and commercial banking.

• Open and manage personal and business accounts ensuring accurate setup and compliance with regulatory requirements.
• Assist with account maintenance tasks, such as updating personal information, processing transfers, and check orders.
• Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital tools.

• Process and assist with customer loan applications, including personal loans and home equity lines of credit.
• Conduct initial loan screenings, gather necessary documentation, and work closely with loan officers to ensure a smooth approval process.
• Educate customers on loan products, eligibility requirements, and terms.

• Process transactions with a high degree of accuracy.
• Balance cash drawer and ensure transactions are accurately recorded.

• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Monitor and detect suspicious or potentially fraudulent activity, escalating issues as appropriate.
• Adhere to privacy regulations and handle customer data securely and confidentially.

• Assist newer staff by providing guidance on bank products and customer service skills.
• Foster a collaborative and positive work environment by sharing knowledge and supporting day‑to‑day operational needs.

• Assist with daily branch operational tasks, including balancing cash and managing branch supplies.
• Support branch leadership in maintaining security and operational efficiency.
• Travel between the Champaign/Urbana branches as needed.

• Strong sales and customer service skills
• Strong oral and written communication skills
• Basic math and accounting functions
• The basic tenets of lending and assessing a customer’s financial needs

• Accurately count money
• Perform duties and make decisions under frequent time pressures
• Stand for extended periods of time
• Lift 50 pounds
• Explain products and services to customers
• Participate in cross‑selling with Banking Center leadership and other lines of business

• Requires a High School diploma.
• 2 years of banking experience with lending responsibilities required.
• 1 year of previous training and/or a combination of mentorship, military or management experience required.
• All Relationship Bankers (if lending) must maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS) as required by the SAFE Act. Registration must be active upon hire; failure to maintain it may result in disciplinary action, up to and including termination.
• Requires knowledge of Microsoft Office.

Salary is based on job duties,…