Relationship Banker | Kirby

Busey is seeking a Relationship Banker for our Kirby branch.

Position Summary

The Relationship Banker combines teller duties with relationship-building responsibilities, offering personalized customer service, conducting financial transactions, and cross‑selling bank products. The role includes opening new accounts, maintaining account information, and ensuring a seamless customer experience.

Duties & Responsibilities Customer Service & Relationship Building

• Greet and engage customers in a friendly, professional manner.
• Identify customer needs and offer solutions through the bank’s products and services.
• Maintain strong relationships through personalized service and proactive outreach.
• Resolve customer concerns promptly, ensuring a positive experience.

Sales & Referrals

• Promote and cross‑sell bank products.
• Provide tailored financial advice and refer customers to other lines of business as appropriate.

Account Management

• Open and manage a variety of accounts.
• Assist with account maintenance tasks such as updating information, processing stop payments, and handling transfers.
• Support online banking services and digital banking tools.

Loan & Credit Processing

• Refer clients with credit needs to the appropriate banker or line of business.

Transactions & Cash Handling

• Process transactions with high accuracy.
• Balance cash drawer and ensure all transactions are recorded correctly at shift end.

Compliance & Risk Management

• Adhere to all bank policies, procedures, and regulatory requirements.
• Maintain confidentiality of customer information and comply with privacy regulations.
• Monitor for potential fraud or suspicious activity and address issues following bank procedures.

Operational Support

• Assist with branch operations and administrative tasks, including scanning, filing, and organizing records.
• Support branch leadership with daily operations, opening/closing procedures, and security compliance.

Education & Experience Knowledge Of

• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Basic math and accounting functions.

Ability To

• Accurately count money.
• Perform duties and make decisions under frequent time pressures.
• Stand for extended periods of time.
• Lift 50 pounds.

Education And Training

• High School diploma required.
• Previous banking and/or sales experience required.
• Required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS) if lending; obtain active registration upon hire.
• Knowledge of Microsoft Office required.

Benefits & Compensation

Salary: $16‑$19 per hour, based on duties, qualifications, and local market trends. Eligible for base pay, bonus incentives, and a competitive Total Rewards package including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, life insurance, long‑term disability, wellness incentives, and an employee assistance program. Pre‑tax health savings and flexible spending accounts available.

Equal Opportunity

Busey is an Equal Opportunity Employer, including Disability/Vets. We value a diverse workplace and are committed to recruiting, developing, and retaining individuals with exceptional talent.

Unsolicited Resumes

Busey Bank does not accept fees for unsolicited resumes from recruiters or employment agencies. Busey may consider any candidate for whom an agency has submitted an unsolicited resume, and reserves the right to hire those candidates without financial obligation to the agency unless an agreement is in place. No phone calls or emails to Busey associates.

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