METCAD Interest Form

Position Overview

While we are not in a currently active recruitment cycle, please take a moment to fill out our interest form at and select 911 Telecommunications. Filling out this form ensures communication from about upcoming events, job posting, and other helpful information.

METCAD is a consolidated dispatch center which was established in June of 1979 with 9 Telecommunicators and an Administrative staff of two. Today, METCAD answers emergency 9-1-1 calls for all of Champaign County. With over 30 employees, METCAD provides direct dispatch service for all law enforcement and fire agencies throughout Champaign County.

Our Telecommunicators serve as essential personnel, providing emergency and non-emergency telephone and text assistance for Police, Fire, and Emergency Medical Services (EMS) by quickly and accurately collecting and documenting critical information from callers in high-stress situations into the dispatch system.

Learn more about how to become a Telecommunicator at metcad
911.org

• Serve as essential personnel by providing emergency and non-emergency telephone and text support for Police, Fire, and Emergency Medical Services (EMS).
• Receive and manage emergency and non-emergency calls while maintaining professionalism and composure in high-stress or emotionally intense situations.
• Gather, verify, and document critical caller information in the dispatch system to ensure complete and accurate call records.
• Deliver emergency medical dispatch triage and provide lifesaving instructions to callers when necessary.
• Independently assess situations and determine the appropriate level of emergency response.
• Comply with all department policies, procedures, and confidentiality standards.

• U. S. Citizen or legally authorized to work in the United States (must meet I-9 requirements).
• Valid Driver's License.
• High School Diploma or equivalent.
• Ability to work shifts, weekends, holidays, and overtime.
• Ability to solve problems and provide excellent customer service in stressful situations.
  
  Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase.

• Experience with dispatching, customer service, and computer use.

To apply for our Experienced Telecommunicator position visit us at

Contact the Human Resources Department at  Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process. The following locations offer free Internet access and assistance:
Champaign Public Library, Champaign Public Library Douglass Branch, and the Illinois Work Net Center.

The City of Champaign is an Equal Opportunity Employer committed to promoting a work environment and a community that values and supports diversity and inclusion. Women, minorities and individuals with disabilities are encouraged to apply.

The City of Champaign's mission is to provide responsive, caring, cost-effective service in partnership with our community. The following values guide our work:
Personal Integrity, Responsibility, Respect, Teamwork, Results. The City of Champaign is committed to promoting a work environment and a community that values and supports diversity and inclusion. Learn more about the city's mission and values at (Use the "Apply for this Job" box below).-office

Benefits may or may not be available for this position, depending on the duration of the assignment and the number of hours worked. View the Salary Schedule and Fringe Benefit Summaries at: champaignil.gov/salaries.