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Call Center / Support

Call Center Lead - FTTP Operations & Coaching

Job in Champaign, Champaign County, Illinois, 61825, USA
Listing for: Pavlov Media, Inc.
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Call Center / Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A telecommunications company in Champaign is seeking a Call Center Lead to manage daily operations of the support center. This role ensures exceptional service delivery and team performance while fostering a culture of continuous improvement. The ideal candidate will have over 3 years of call center experience, strong communication and coaching skills, and proficiency with call center software and data analysis tools.

Competitive compensation is offered along with comprehensive benefits including medical, dental, and a 401K plan.
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