Receptionist, Customer Service​/HelpDesk

RECEPTIONIST

FIRST STATE BANK AND TRUST

CHAMPAIGN, IL

First State Bank and Trust is currently seeking a part-time Receptionist to join our team. As a Receptionist, you'll be an essential part of our team. The Receptionist serves as the first point of contact for customers, providing a warm and professional experience in person and by phone.

• Serve as the first point of contact for customers, both in person and by phone; direct inquiries to the appropriate staff or take messages as needed.
• Greet customers warmly and professionally, assess their needs, and ensure they are connected with the right team member.
• Perform clerical tasks, including receiving, sorting, and distributing mail.
• Scan and index documents for secure electronic retention, ensuring accurate and organized digital records.
• Maintain a clean, organized, and welcoming reception area.
• Deliver exceptional customer service by actively listening to customer needs, addressing inquiries promptly, and resolving concerns with empathy and efficiency.
• Protect customers' personal information and uphold confidentiality standards.
• Present a professional appearance and demeanor at all times while representing the bank.
• Remain vigilant for potential fraud and follow established protocols to safeguard the bank and its customers.

• High School diploma or equivalent.
• Previous experience in banking or customer service preferred.
• Strong customer service skills.
• Attention to detail and accuracy.

At First State Bank and Trust, we have established ourselves as a trusted financial institution. Serving seven markets across Central Illinois, our $500 million community bank provides a full range of services to customers. We have locations in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond. What makes us truly unique is that we're 100% employee-owned, meaning every team member has a stake in our success.

Equal Opportunity Employer. Member FDIC. Equal Housing Lender