Customer Service Advisor

Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles

• Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
• Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
• Handle escalations and ensure timely, customer-focused resolutions.
• Operational Support & Logistics
• Support internal teams with tools, parts and transport logistics
• Resolve courier and supply chain issues to maintain service continuity
• Collaborate with global logistics and planning teams to optimise service delivery
• Administer service contracts and manage non-contract service activities
• Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding
• Manage purchase orders, payables and dispute resolution in alignment with compliance standards
• Cross-Functional Collaboration
• Partner with legal, tax and compliance teams to ensure regulatory alignment
• Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts
• Support transformation projects that enhance operational efficiency and customer satisfaction

• Experience in a high-volume, customer-centric environment.
• Background in service coordination, logistics, billing, or contract administration.
• Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
• Strong communication, organizational, and analytical skills.
• Proactive problem-solver with a continuous improvement mindset.
• Strong stakeholder engagement and relationship-building capabilities.
• Ability to adapt in a dynamic, regulated environment.
• Experience in healthcare, med tech, or other regulated industries is advantageous.