Sales Associate

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident and effortless style for work, everyday wear, and special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

About Express:
Express has a design philosophy centered on confidence and self-expression. Since its launch in 1980, Express emphasizes looking and feeling your best wherever life takes you. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store, and the Express mobile app.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escalate further; communicate issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  0-2 years of relevant job experience (minimum 6 months)
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills with customers, sales leadership team, and associates
• Collaborative skills and ability to work well within a team

PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage. Part-time associates may be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible for an Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through You Decide. Actual compensation offered depends on location, education, skills and experience.

Pay Range $16.50 - $23.40 per hour

Closing:
If you would like to know more about the California Consumer Privacy Act, .

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say “Associate Relations” or email A with your request and contact information.

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. Without a signed Master Service Agreement and HR approval to submit resumes for a requisition, PHOENIX will not consider or approve payment to any third parties for hires made.