Counter Manager - Macy's Los Cerritos

Overview

As the largest Jewelry brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

The Counter Manager (CM) will be the ultimate Pandora Fan. As the CM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role offers an exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Counter Manager, you will coach and manage a team of Sales Leads and Sales Associates.

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
• Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
• Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora's brand standards.
• Regularly assess associate performance, offering timely feedback and targeted coaching.
• Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
• Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
• Ensure impeccable presentation of Pandora jewelry in alignment with both Pandora's VM guidelines and Macy's visual standards.
• Maintain strict adherence to all Pandora and Macy's operational, security, POS, and loss prevention policies and procedures.
• Efficiently manage weekly scheduling to optimize staffing coverage during peak selling periods.
• Actively support the District Sales Manager (DSM) with hiring needs by leveraging your personal and professional network to identify high-quality talent for the store team.
• Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora's values
  , culture, and commitment to exceptional fan service.

• Minimum of 3 years' experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.
• You have developed a sense of Care in your communication skills both written and verbal. You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.
• Your business acumen is sharper than a diamond
  , coupled with your analytical thinking that can show and Deliver positive results.
• You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems is where you shine.
• You are at least 18 years or older and can provide proof of identity and eligibility to work.
• Dream to deliver! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement.
• Familiarity with Macy's or department store retail environment preferred but not required.

• We Dare! We offer robust compensation package including base + bonus's, a 401K plan to help you secure your financial future.
• We Care! Pandora offers extensive benefits including:
  Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, Linked In learning, tuition reimbursement and more.
• We Deliver! PTO Package including:
  Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays.

$29.00 to $32.00

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.…