Retail Sales Associate

Job Summary

Pet Smart’s Retail Sales Associate is responsible for engaging pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, pet safety standards, and direct care of pets within our store.

• Paid weekly
• Health & Wellness Benefits*
• 401(k) Plan with company match
• Paid time off for full‑time associates
• Associate discounts
• Tuition assistance
• Career pathing
• Development opportunities

• Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online.
• Greets pet parents and answers their questions throughout the store.
• Prepares online orders for pick‑up in store and ensures a smooth, positive pick‑up experience.
• Responsible for the pet healthcare of store‑owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums).
• Maintains total store cleanliness standards.
• Supports the store with weekly price changes and monthly promotional pricing.
• Stages and sorts new product to match sales floor planners.
• Faces, fills, and recovers products to meet sales floor standards.
• Recommends, informs, and sells merchandise, services and live pets.
• Administers store‑owned pet medications as directed by veterinarian.
• Promotes special events such as adoption weekends, treats enrollment, charity events, etc.
• Ensures a safe environment for our associates, pets, and pet parents.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned.
• Participates in our culture of belonging and recognition.
• Follows all company policies and procedures.

• Strong written and verbal communication skills.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Frequently reach with hands and arms: stoop, kneel, crouch, talk and hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• Occasionally exposed to moving mechanical parts, a wet environment with pet hair, and moderate noise. Exposure to live animals and their handling is common.

Pet Smart is an equal opportunity employer. Pet Smart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.