Language​/Bilingual Technician, Technical Support

Join to apply for the Technician role at Cuckoo Rental America, Inc.

Summary: We are seeking a detail-oriented and versatile Technician to join our team. This role is ideal for a candidate who excels at hands‑on technical work—including product installation and repair—while also maintaining organized records and communicating effectively across departments. You will play a critical role in ensuring product quality and providing technical support to both customers and internal teams.

• Technical Services:
  Perform professional product installation, maintenance, and repairs.
• Manage in‑house repairs for units returned to HQ.
• Inventory & Parts Management:
  Oversee service parts logistics, including ordering parts from HQ and managing stock levels for out‑of‑state locations.
• Field Support:
  Provide on‑site support for out‑of‑state projects and handle emergency situations, such as urgent leak repairs, as needed.
• Consultation & Support:
  Act as a technical advisor for out‑of‑state installation partners and provide technical guidance to the Customer Service (CS) team.
• R&D Testing:
  Participate in testing new products to ensure quality standards and functional performance before market release.

• Education:
  
  High School Diploma or equivalent required.
• Experience:
  
  Previous experience in home appliance installation, repair, or a similar field‑based technical role is preferred. (Entry‑level candidates with a strong mechanical aptitude are welcome to apply.)
• Technical
  
  Skills:
  
  Proficiency in MS Office (Excel and Word) is required for data entry and reporting.
• Soft Skills:
  
  Meticulous attention to detail regarding documentation and data management.
• Strong communication skills with the ability to collaborate effectively across multiple departments.
• Proactive problem‑solving mindset for emergency service calls.

Salary Range: $48K~$55K

Equal Employment Opportunity Cuckoo Rental America is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

• Mid‑Senior level

• Full‑time

• Engineering and Information Technology

• Construction, Software Development, and IT Services and IT Consulting