Customer Service Training Lead

Meet REVOLVE

REVOLVE is the virtual home for an unrivaled collection of over 700 of the world's most‑coveted established and emerging brands in women's and men's designer apparel, shoes and accessories. REVOLVE provides the highest quality online and mobile shopping experience, serving the style‑savvy consumer with impeccable customer service. Based in Los Angeles, REVOLVE’s aesthetic is deeply rooted in the Southern California lifestyle from which it was founded, where a savvy view of fashion and fun‑loving attitude are infused into the entire REVOLVE customer experience.

For more information please visit

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e‑commerce brand in the world. With a team of 800+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high‑energy, diverse, bright, creative, and flexible individuals who thrive in a fast‑paced work environment.

In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVE careers or #lifeatrevolve.

Provide thorough onboarding training for new hires and ongoing training classes for all customer service agents. Partner with HR to ensure material and delivery maximize staff retention of information, allowing agents to recall information with ease. Develop follow‑up training material for training existing customer service representatives. Manage documentation of policies, procedures and training manual to ensure instructions are user friendly and comprehensive.

• Train newly hired customer service representatives.
• Coordinate training schedule with the hiring and training demands of the department.
• Coordinate tools, resources and access to internal systems for new hires.
• Provide training on new processes, policies and procedures for all agents when necessary.
• Update existing processes, policies and procedures in training materials.
• Work with department managers to determine additional training needs.
• Design courses to train agents to achieve the performance expectations of the department.
• Organize and update customer service training manual and document policy & procedure changes.
• Collaborate with Quality Assurance Lead to identify areas where additional training is needed.
• Respond to representative questions.
• Other duties may be assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work in a team environment and give honest and direct feedback.
• A demonstrated passion for teaching and developing employees at all levels.
• Creative aptitude and vision to recognize the needs of continual customer service training.
• Innovative thinking to adapt to the demands of a quickly growing company.
• Self‑sufficient and able to envision training curriculum and successfully execute said vision.
• A fun and interactive approach to building rapport and training retention.

• Some College
• 4+ years in customer service
• 2+ year in leadership experience
• Type 50+ words per minute

• Bachelor's/Undergraduate Education
• 4+ years in customer service in retail environment
• 2+ years in training experience
• Adept at using web‑based software & tools
• Experience with Microsoft PowerPoint, Visio, Word, and Excel

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch‑in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly/salary range is $30.00 to $32.00.

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.