CSR​/Dispatcher

Join to apply for the CSR / Dispatcher role at Soo Hipp Plumbing And Drains

• 401(k)
• Bonus based on performance
• Free food & snacks
• Health insurance
• Vision insurance

Are you an experienced, organized, and energetic dispatcher who knows how to keep a plumbing team moving efficiently and customers feeling taken care of
? If you thrive in a fast‑paced environment, love multitasking, and bring friendly hippo energy to every conversation — we want you on our team!

We are a family‑oriented plumbing company that believes in teamwork, excellence, and outstanding customer experiences. If you're looking for a place to grow, feel valued, and be part of a supportive crew… welcome to Soo Hipp Plumbing.

• Role: CSR / Dispatcher (majority dispatching)
• Schedule:
  
  Full‑Time, 30–40 hours/week
• Hours:
  
  9:00 AM – 5:00 PM
• Location:
  
  In‑office (not remote)

• Answer inbound customer calls with friendliness and professionalism
• Book jobs accurately using Service Titan or Housecall Pro
• Dispatch technicians based on skillset, schedule, location, and urgency
• Manage the tech capacity board daily
• Send appointment confirmations and follow‑up messages
• Take payments and assist with invoicing
• Make outbound calls for memberships & maintenance reminders
• Follow up on open estimates and pending approvals
• Assist with customer recovery calls and review management
• Contribute to a smooth, organized office workflow

• 2+ years of experience in dispatching or CSR within the trades (plumbing or HVAC required)
• Experience using Service Titan or Housecall Pro
• Strong multitasking and time‑management skills
• Comfortable working in a fast‑paced environment
• Excellent phone voice with a friendly, warm presence
• Strong computer skills and the ability to learn quickly
• Must be detail‑oriented, a strong communicator, patient, coachable, and a natural problem solver
• Family‑oriented values and a desire to support a positive team culture

• Paid Time Off (PTO)
• Paid Holidays
• Medical & Dental Benefits
• Bonuses
• Supportive, family‑oriented team environment
• Growth opportunities as our company continues expanding

We don’t just fix plumbing — we deliver Hippo‑style service
: kind, reliable, upbeat, and committed to excellence. You’ll join a team that celebrates wins, supports each other, and takes pride in serving the community.

If you want to be part of a company where your skills matter and your energy makes a difference, apply today!

Entry level

Full‑time

Other

Industries:
Facilities Services

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