Service Business Development Center Representative

Service Business Development Center Representative

Location:

Cerritos (On-site) | Full-Time | Hourly Rate: $19/hr

The Automotive BDC Service Representative plays a critical role in the success of the dealership's service department by efficiently managing customer inquiries, scheduling service appointments, and ensuring exceptional customer service. This position serves as the initial point of contact for service-related inquiries and plays a key role in maintaining customer satisfaction and retention.

• Respond promptly and professionally to incoming phone, email, and chat inquiries.
• Engage with customers to understand their service needs and provide relevant information.
• Schedule service appointments based on customer preferences, vehicle availability, and dealership capacity.
• Manage the service advisor's schedule to optimize appointment slots.
• Confirm appointments with customers and provide pre-appointment instructions.
• Follow up after service visits to ensure customer satisfaction.
• Accurately enter customer information, service requests, and appointment details into the dealership's CRM system.
• Maintain organized records of customer interactions and appointments.
• Stay up-to-date with the dealership's service offerings, pricing, and promotions; provide accurate information answering customer questions.
• Collaborate closely with service advisors, technicians, and other departments to ensure a smooth service experience.
• Communicate special customer requests or concerns to the appropriate team members.
• Strive to exceed customer expectations by delivering excellent service and addressing any concerns promptly.
• Gather and report customer feedback to management for continuous improvement.

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in a customer service or call center role is advantageous.
• Knowledge of automotive services, maintenance, and repair terminology is a plus.
• Strong written and verbal communication skills.
• Proficiency with computer systems and CRM software.
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Flexibility to work evenings, weekends, and holidays as needed.

• Reliable transportation.
• Willingness to undergo training and stay current on automotive service trends.
• Commitment to maintaining a professional and courteous demeanor when interacting with customers.
• Ability to handle high call volumes and stressful situations calmly and professionally.
• Full-time availability; must be at least 18 years old.
• Strong communication skills with both staff and guests.
• Ability to work comfortably both in person and via phone calls.
• Professional appearance and work ethic.
• Excellent organizational and follow-up skills.
• Ability to multitask in a fast-paced environment.

• Unlock Your Potential – Free Training & Limitless Advancement Opportunities.
• Tuition Reimbursement.
• Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans.
• Complimentary Group Life Insurance.
• Employee Referral Bonus Program.
• Generous discounts on Sales, Service, and Parts.
• 401k Matching.
• Section 125 Cafeteria Plan & Flexible Spending Account.

Entry level

Full-time

Sales and Business Development

Motor Vehicle Manufacturing