Dispatcher, Administrative​/Clerical

The Dispatcher is responsible for scheduling appointments, coordinating daily service operations by scheduling technicians, dispatching work orders, communicating with customers, and supporting field staff to ensure efficient, timely, and high-quality service delivery. This role is critical to keeping jobs on schedule, technicians productive, and customers informed. Perform routine clerical and administrative functions such as answering phones, drafting correspondence, organizing and maintaining paper and electronic files, and communicating with customers, vendors and employees.

• Maintain Confidentiality of Information.
• Schedule jobs and dispatch jobs.
• Manage calendars and arrange appointments.
• Answer telephones, direct calls, and take messages.
• Set up and maintain customer accounts, as needed.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information – send W-9’s and request insurance certs
• Support Management, Accounts Payable and Accounts Receivable, as needed.
• Maintains equipment by completing preventative maintenance, troubleshooting failures and requesting technical support from Wilson Tech, Data Path, Tpx Communications, Ayera, etc.
• Maintain a clean and organized workstation.
• Maintain office supplies, bathroom supplies & coffee supplied and keep these areas properly stocked.
• Maintains materials and supplies, such as tools, equipment, or replacement parts and delivers them to workstations.
• Customer Portals, Receiving work orders, etc.

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to manage time effectively
• Ability to convey information clearly and effectively

• Indoors in typical office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes approximately ninety-five percent (95%) of the time.
• Outdoors with exposure to noise, heat, and cold approximately five (5%) of the time.
• Frequent computer use at workstation up to two hours at a time.
• Frequently work at fast pace with unscheduled interruptions.
• May move (walk or drive) from one work location to another occasionally.

• Attendance and punctuality.
• Mobility within the office.
• Ability to walk, sit, stand, and climb stairs.