Truck & Bus Service Advisor — Customer & Workshop Liaison

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio.

The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market‑leading value‑added services in Fleetboard, Truck Store, Truck Training, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

To serve as the primary liaison between customers and the workshop by accurately capturing service requirements, providing timely updates, and ensuring the efficient coordination of service activities. Responsible for managing job bookings, preparing quotations, obtaining necessary approvals, and ensuring accurate documentation of service and repair work in alignment with manufacturer standards. Plays a critical role in delivering exceptional customer service, supporting workshop productivity, and ensuring compliance with the Company’s Integrity & Anti-Bribery Codes, Conflict of Interest Policy, S.H.E. requirements, Delegation of Authority, and organisational processes.