Business Development​/Account Manager

Centurion, South Africa | Posted on 14/11/2025

Infolytics is a proudly South African-based award winning Zoho Partner, with a regional presence in Zimbabwe and clients across the globe. We specialize in helping businesses of all sizes unlock their full potential through expert guidance in the discovery, selection, implementation, training, and long-term optimization of Zoho’s powerful web and mobile applications.

With over 200 successful projects delivered across more than eight countries, we bring deep experience and unwavering commitment to every engagement. No matter where you are, we're ready to support your digital transformation journey—because for us, no challenge is too great and no distance too far.

Reports To: Head of Commercial Primary

Purpose:

Generate new business, upsell/cross-sell to existing clients, conduct demos, handle client engagement, and manage sales administration.

• Identify, research, and prospect potential B2B clients.
• Conduct outreach (calls, emails, networking) and secure product demos
• Manage leads through the full sales pipeline, from qualification to successful deal closure.
• Develop and maintain a strong pipeline of high-value opportunities.

• Identify opportunities to expand services and solutions within existing client accounts.
• Collaborate with marketing and implementation teams to support tailored proposals and solution recommendations.

• Serve as the primary point of contact for client needs, queries, and feedback.
• Build and sustain strong, long‑term client relationships that support retention and growth.
• Ensure a high level of customer satisfaction through proactive communication and service excellence.

• Maintain a clean, accurate, and up-to-date CRMleads, deals, activities, and communications properly logged.
• Track and report on sales metrics, pipeline progress, and key performance indicators.
• Ensure disciplined follow-ups and timely movement of deals through the pipeline.

• Engage clients to understand their business needs, challenges, and objectives.
• Translate client requirements into clear inputs for technical and implementation teams.
• Demonstrate relevant Zoho features based on client requirements, ensuring solution fit and value alignment.

• Identify new markets, sectors, and customer segments aligned with the company’s strategic priorities.
• Pursue new business opportunities that support long‑term growth and revenue diversification.

• Collaborate with senior management to develop, refine, and execute business development strategies.
• Contribute insights on market trends, competitive positioning, and growth opportunities.

• Lead the creation of proposals, quotations, business cases, and presentations tailored to client needs.
• Ensure proposals are clear, value‑driven, and aligned to client requirements and budgets.

• Build and nurture strategic partnerships that enhance brand visibility and support revenue growth.
• Explore collaborations that strengthen Infolytics’ positioning in key markets.

• Drive revenue targets through structured sales activities, value‑based selling, and consistent deal progression.
• Ensure achievement of quarterly and annual sales KPIs, including new revenue and upsell targets.

• Conduct research on industry trends, market conditions, and competitor activity.
• Use insights to inform sales strategy, positioning, and client engagements.
• Strategic Growth: Execution of business development strategies that result in measurable expansion and revenue generation.
• High‑Value Deal Acquisition and Closure: Ability to identify, prospect, negotiate, and close deals (target average deal size of R85k or more).
• Maintain strong client engagement, high satisfaction, and long‑term retention.
• Operational Excellence: Timely, accurate, and…