Food flavor and spice Sales Coordinator

Food Flavor and Spice Sales Coordinator

Appointment:
Full-time position. Locations:
Sunderland Ridge, Centurion. Salary: R20 000 CTC per month. Benefits:
None.

A well established multinational company in the food and flavor industry is recruiting a Food Flavor and Spice Sales Coordinator whose core duties revolve around coordination, administration, and customer service. The role focuses on ensuring efficient sales processes, order accuracy, and excellent customer service related to flavor and spice products.

• Previous work experience in the food, flavor industry an essential recruitment.
• Order Processing: Handle the end-to-end processing of sales orders for flavors and spices, ensuring accuracy in pricing, product codes, discounts, and customer specifications.
• Documentation: Prepare, manage, and file essential sales documents, including quotes, proposals, contracts, and sales reports.
• Reporting: Assist in generating sales reports, tracking performance metrics, and analyzing sales data to identify trends and support strategic planning.

• Client Liaison: Serve as a primary point of contact for customer inquiries regarding product availability, order status, delivery timelines, and pricing.
• Internal Coordination: Facilitate smooth communication and workflow between the sales team and other departments, such as R&D/Applications (for sample requests), Logistics/Supply Chain (for delivery), and Finance (for invoicing/accounts receivable).
• Sample Coordination: Manage the process of sending flavor and spice samples to customers or for internal testing, tracking their delivery and coordinating feedback.
• Problem Resolution: Address and resolve customer issues, complaints, and unforeseen delays in orders or delivery with prompt and professional solutions.

• Product Knowledge: Maintain a foundational understanding of the company’s flavor and spice portfolio, including basic technical data, applications, and regulatory information to effectively communicate with customers and the sales team.
• Sales Collateral: Assist in preparing product presentations and pitch decks, often requiring coordination with the marketing and R&D teams to gather technical and application-specific content.
• Compliance: Ensure all sales and order processes adhere to relevant food safety, quality, and regulatory standards.

• Exceptional Organizational
  
  Skills:
  
  Ability to manage multiple priorities, coordinate complex schedules, and maintain meticulous records.
• Strong Communication: Excellent verbal and written skills for professional interaction with clients and internal teams.
• Attention to Detail: Critical for accurate order entry, pricing, and document management in an industry with specific technical and regulatory requirements.
• Customer Service Focus: A proactive and friendly approach to addressing customer needs and maintaining client relationships.
• Tech Proficiency: Competency with Microsoft Office Suite (especially Excel) and experience

• Prior experience in a Sales Support, Sales Coordination, or Administrative role, within the Food & Beverage, Ingredients, or Specialty Chemicals industry, is a significant advantage.

Bilingual (Afrikaans and English)

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