Retail Manager

Main Job Function:

We’re looking for a proactive and performance-driven Retail Manager to lead operations at our showroom and retail hub. You’ll manage a team, drive customer engagement, and ensure the end-to-end car buying experience is smooth, trustworthy, and aligned with the Weelee brand. This role is perfect for someone with a passion for customer service, cars, and team leadership.

Key Responsibilities:

• Lead all daily operations at the retail/showroom level, ensuring a seamless customer experience.
• Supervise and coach a team of sales executives, admin staff, and delivery coordinators.
• Drive sales performance and meet monthly sales and customer satisfaction targets.
• Ensure compliance with vehicle presentation, pricing standards, and inventory readiness.
• Resolve customer queries and complaints with professionalism and care.
• Collaborate with marketing, logistics, and procurement teams to align on stock, campaigns, and events.
• Monitor KPIs (e.g., sales volumes, test drives, lead conversion rates) and take action on performance trends.
• Ensure proper documentation, vehicle handovers, and delivery processes are followed.
• Maintain a clean, safe, and welcoming environment for all customers and staff.
• Stay up to date with used car market trends, competitor activity, and pricing strategies.