Regulatory Affairs and Compliance Manager

Role Purpose

As the Regulatory and Compliance Manager for Sanulac Africa, you will be responsible for ensuring that our organisation complies with all relevant regulatory requirements & legislation, industry standards and business compliance requirements. Your primary focus will be on maintaining and enhancing compliance with specialized food regulations, food safety, quality standards, and legal obligations.

• Stay up to date with local and international food safety regulations, industry standards, and legislative changes that impact the food industry in the markets we operate in
• Develop and implement policies and procedures to ensure compliance with relevant regulatory requirements, including but not limited to food safety, quality control, labelling, import/export requirements, and advertising.
• Conduct regular audits and inspections to identify any non‑compliance issues and develop strategies to address them effectively.
• Collaborate with internal and external stakeholders to ensure that all processes, practices, and products meet regulatory requirements for local and exported products.
• Engage and lobby with regulatory authorities to facilitate new markets and existing product registration and compliance.
• Collaborate with agents, and external stakeholders to ensure in‑country regulatory compliance.
• Monitor regulatory developments and communicate changes and updates to relevant departments within the organization.
• Establish and maintain relationships with regulatory authorities, industry bodies, and external auditors.
• Assist in securing release of finished product and raw materials withheld at customs.
• Define regulatory requirements for destination countries during new product development and conduct risk assessments for innovation/renovation projects.
• Keep abreast of emerging trends, technologies, and best practices in regulatory compliance and quality management and share knowledge with relevant stakeholders

• Investigate and address customer complaints and non‑conformance issues related to quality and regulations.
• Collaborate with cross‑functional teams to identify areas for continuous improvement in quality processes and systems to reduce non‑quality
• Develop and deliver training programs to enhance quality awareness and compliance within the organization from regulatory aspects
• Artwork and labelling compliance and approvals in collaboration with R&D and Marketing teams

• Assess the criticality of consumer complaints and ensure timely resolution.
• Lead communication and management of Sensitive Incident (SI) with the factory and central quality team.
• Oversee careline training, including procedure formalization, standard responses, and skills monitoring.
• Ensure application of group procedures across all processes.
• Implement corrective and preventive actions based on data analysis.
• Coordinate with the factory for root cause analysis and action plans.
• Manage the call center team, resources and budget.

• Ensure full traceability and root cause analysis during incidents.
• Liaise with relevant authorities in case of product‑related issues.
• Set up and manage call center overflow during crisis situations.
• Organize mock recalls to test and improve crisis preparedness.

• Establish and maintain an organized and accurate documentation system for all regulatory and compliance‑related activities.
• Ensure proper recordkeeping of compliance documentation, including permits, licenses, certifications, and inspection reports.
• Develop and maintain standard operating procedures (SOPs) and work instructions related to regulatory and compliance activities.
• Develop and maintain specifications:
  Product Specification documentation, Raw material specifications, finished product specifications.
• Ensure that all necessary documentation is readily accessible and available for internal and external audits.