Senior Officer: Customer Analytics

Senior Officer:
Customer Analytics Centurion Permanent IT ~ Sales / Marketing / Communications
Centurion - Gauteng

Senior Officer:
Customer Analytics Centurion Permanent

Salary: up to Rpa (Based on Experience)

Purpose of the role:

Reporting to the Manager:
Customer Experience Centre Enablement, the successful incumbent is responsible for developing a clear and comprehensive view of the customer experience through data on customer behaviour and insights to enable the business to acquire, develop and retain customers more profitably and effectively.

Minimum Requirements and

Experience:

• Bachelor's Degree/ Advanced Diploma in:
• Marketing/ Information Management/ Customer Relations related qualification.
• Relevant 4 years experience in:
• a Customer Analytics related environment.
• Proficient with PowerPoint, Excel, Word, and MS Project.
• Strong understanding of operations.
• Project management.
• Digital and social media marketing insights.
• Ability to translate data into simple insights, conclusions and recommendations.
• Persons with disabilities (PWD) are encouraged to apply.

Key Performance Areas:

Customer Analytics

• Work closely with the research team to carry out design and roll out research to check customer and market insights to support business case developments, products design and customer journey workings.
• Participate in research design, analysis and the presentation of data to uncover unique actionable insights about customer behaviour, technology and financial implications.
• Define insightful hypothesis and identify methods to leverage The Companys large internal data sets to validate hypothesis and work with proprietary data.
• Monitor customer usage patterns or metrics to advise opportunities for new products, services or opportunities for new revenue lines and user experiences.
• Create, implement and distribute ad-hoc surveys based on internal stakeholder objectives.
• Monitor metrics, dashboards, reports to identify trends and track the impact of key initiatives.

Reporting

• Contribute to the preparation and submission of regulation reports.
• Participate in the development of functional reporting systems for management, project or performance reporting.

Stakeholder Management

• Form proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

NB:
Should you not be contacted within 2 weeks of your application, please consider it as unsuccessful.

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