Pre-Sales Consultant

In order to be considered the following is required:

• Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering or a related technical discipline (or equivalent experience)
• Service Now Certified System Administrator / Implementation Specialist
• AWS / Azure / GCP Cloud Practitioner or Architect‑level certification
• Science Logic SL1 Certified Engineer (or equivalent AIOps platform certification)
• ITIL Foundation or above
• Minimum 5‑10 years in a technical pre‑sales, solution architecture, or consulting role in IT operations, monitoring, or cloud services
• Strong working knowledge of AIOps platforms (e.g., Science Logic, Big Panda, AppD, Moogsoft, Logic Monitor, Dynatrace)
• Demonstrable experience with enterprise RFPs, RFIs and technical content for proposals and tenders
• Excellent communication skills – both verbal and written – with the ability to present to C‑level and technical audiences
• Deep understanding of ITOM, ITSM, and monitoring / observability ecosystems
• Familiarity with automation tools (e.g., Ansible, Resolve, Runbook Automation), APIs and cloud‑native infrastructure

• Collaborate with the Chief Client Executive and account teams to uncover IT operations challenges in enterprise environments
• Lead discovery workshops with client stakeholders (C‑Suite, CIOs, Heads of IT Operations, NOC Managers)
• Gather and document business, technical and functional requirements

• Design high‑impact AIOps solutions tailored to client environments using platforms such as Science Logic, Moogsoft, Big Panda or similar
• Define integrations with observability, ITSM (e.g., Service Now), automation and cloud tools (AWS, Azure, GCP)
• Present proposed architectures clearly to both technical and executive stakeholders

• Develop and deliver tailored platform demos that highlight core AIOps use cases (e.g., event correlation, automated remediation, anomaly detection)
• Plan and execute Proof of Value or Pilot programs aligned to specific success criteria
• Produce technical and business impact reports post‑PoV

• Lead the technical response for RFPs, RFIs and formal bid documents
• Collaborate with commercial, legal, and solution teams to develop compliant, compelling proposals
• Write and review sections related to technical scope, use cases, integration models, architecture and project methodology

• Provide technical training to internal stakeholders on AIOps positioning, solution capabilities and industry trends
• Support the Client Executive team with sales strategies, messaging alignment and solution differentiation

• Maintain strong relationships with key client stakeholders throughout the pre‑sales lifecycle
• Participate in QBRs (Quarterly Business Reviews) and client solution roadmap sessions
• Act as a technical advisor during client onboarding and early adoption phases (in partnership with delivery)