Infrastructure Operations Manager

+Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company’s data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including day-to-day management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting.

MINIMUM WORK EXPERIENCE REQUIRED

• Minimum 10 year’s working experience in a network, data center, IT service management, IT service desk and cyber security IT environment
• Experience in operational technology will be an added advantage.

KEY PERFORMANCE AREAS

• Implement continuous improvement aligned with strategic direction and actively participate in the assessment of IT-related strategies, roadmaps, and standards.
• Provide operational inputs into hosted infrastructure, network, IoT and cyber security strategies.
• Assist with the formulation of the infrastructure technology, architecture, roadmap, and cyber security standards for the group.
• Formulate strategies for IT Operations, EUC, ITIL and Service Desk as well as Standard Operating Procedures and align to the operational function to ensure optimal service delivery.
• Ensure alignment to the horizontal IT strategic integration.
• Plan, negotiate and implement optimal technology services, without compromising system integrity.
• Provide 360-feedback on interactions with the business to align and prioritize IT operational aspects based on business strategy.
• Oversee day-to-day IT operations.

TECHNICAL KNOWLEDGE/COMPETENCIES

• Excellent knowledge of the data center, network, IoT, cyber security, ITIL, EUC and Service Desk environment
• Excellent Crisis management and Problem-solving skills
• Service Delivery and Contract Management
• Customer Service Orientation
• Project Management skills
• Presentation skills
• Manage and maintain the relationship between Business IT Support and Business Infrastructure needs.
• Excellent MS Office skills

If you are a proactive and driven individual with the requisite experience and expertise, we encourage you to apply and be part of our innovative team at Onex.