Ops Spec: Systems Engineer; SAM

To manage and support customer technical solutions and provide general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. Provide specialised technical support (technology specific).

• Execute to the Managed Services business plan and strategies.
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health‑checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client’s day‑to‑day business operations.
• Manage, own and co‑ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on‑call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
• Technical ability to perform firmware hardware upgrades on server platforms

ICT Knowledge

Infrastructure Technology

Teamwork

Communication

Working with people

Applying expertise & Technology

Analysing

Deciding & Initiating Action

Culture Match

Job Match

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

OR NQF 4:
Grade 12

3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)

OR

5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)

Microsoft/MCSE

VMware Vcenter and ESXI

XEN servcer

Experience in implementing and maintaining of Microsoft Operating Systems:
Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration

Hyper‑V

Perform patching using Microsoft best practice patching tools eg WSUS / SCCM

Span of Control

0

Level of Engagement

Operational/Technical

Valid Drivers license

Ability to work extended /long hours as and when required