L'Oreal SA_ Inbound and Transversal Key User; Distribution Center

Overview

Job Summary:

We are seeking a highly experienced, proactive, and analytical Manhattan WMS Key User with a specialized focus on optimizing inbound and transversal warehouse flows. This pivotal role will serve as the primary subject matter expert for the Manhattan WMS system within receiving, putaway, inventory control, and internal material movements. The successful candidate will be responsible for ensuring system integrity, driving efficiency, managing system changes, and spearheading continuous and performance improvement initiatives.

This position requires exceptional problem-solving, communication, training, and collaboration skills, acting as a crucial link between operational teams, IT, and WMS functionalities. A minimum of 7 years of hands-on warehouse operations experience, with significant WMS proficiency, is essential.

• Manhattan WMS Expertise (Inbound & Transversal Flows):
  Serve as the primary functional expert for the Manhattan WMS, with a deep understanding of inbound processes (receiving, quality control, returns processing, appointment scheduling) and transversal flows (putaway, inventory control, cycle counting, slotting, replenishment, internal movements, task management).
• Configure, test, and troubleshoot WMS functionalities related to inbound and transversal areas, ensuring system accuracy, compliance, and optimal performance.
• Utilize WMS data to monitor, analyze, and optimize inventory accuracy, inbound processing times, putaway efficiency, and overall warehouse layout effectiveness.
• Act as the first point of contact for WMS-related issues in inbound and transversal operations, providing immediate support and escalation as appropriate.
• Lead and support the implementation of WMS system enhancements, upgrades, and new functionalities relevant to inbound and transversal operations (System Change Management).
• Manage the full lifecycle of system changes, including requirements gathering, solution design, user acceptance testing (UAT), deployment, and post-implementation support.
• Develop and execute change management plans to ensure smooth transitions and successful adoption of new WMS features or processes by end-users.
• Proactively identify opportunities for process optimization, efficiency gains, and cost reduction within inbound and transversal flows, leveraging WMS capabilities (Continuous Improvement & Performance Improvement).
• Design, implement, and track continuous improvement initiatives, utilizing methodologies such as Lean or Six Sigma to drive measurable performance enhancements.
• Monitor KPIs for inbound and inventory accuracy, analyze data to identify trends, root causes of inefficiencies, and areas for strategic improvement.
• Develop and present data-driven recommendations to management for WMS configuration changes, process adjustments, or operational best practices.
• Diagnose and resolve complex operational and system-related challenges affecting inbound and transversal WMS processes, ensuring minimal disruption to operations (Problem-Solving).
• Apply analytical thinking to investigate discrepancies, system errors, or process bottlenecks and implement effective, sustainable solutions.
• Collaborate with cross-functional teams (e.g., IT, Supply Chain, Procurement) to address and solve systemic issues.
• Develop, deliver, and maintain comprehensive training programs and documentation for all WMS users, with a strong focus on inbound and transversal processes (Training & Mentoring).
• Provide ongoing coaching, mentorship, and support to warehouse personnel, ensuring high proficiency and consistent adherence to WMS best practices and SOPs.
• Act as a resident expert, fostering a learning culture and promoting the effective utilization of the WMS across the organization.
• Communicate effectively and concisely with all levels of the organization, translating complex technical WMS concepts into understandable language for operational teams and business requirements for IT (Communication & Collaboration).
• Collaborate closely with internal stakeholders (Operations, Inventory Control, IT, Planning, Customer Service) and external partners to ensure seamless integration and…