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Technical Support HelpDesk/Support

Service Advisor - Tools and Machinery

Job in Centurion, 0014, South Africa
Listing for: Adendorff Machinery
Full Time position
Listed on 2026-01-14
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below

We are thrilled to announce a new opening for a highly skilled Service Advisor for our Centurion, Pretoria B
ranch
, to join our team!

About the Position:

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical knowledge of Tools and Machinery would be an advantage:

  • Wide range of Power Tools, Welding Machines, Compressors
  • Small Machinery i.e. Petrol & Diesel Engines, Generators

    • Job requirements:

  • Consult with Repairs Technicians regarding necessary repairs and possible alternatives
  • Use knowledge of products and services to provide information about available parts and service options
  • Answer questions about service outcomes, schedule and book appointments
  • Provide customers with information and advice on warranty protections and cost savings
  • Manage and oversee the Repairs division workflow and schedule
  • Call customers to advise them on pick-up times
  • Maintain positive customer relationships to ensure repeat business

    • Desired

    Skills:

  • Technical
  • Must be able to communicate with customers at all levels
  • Must be detailed orientated
  • Must be able to read and write English
  • Must be highly motivated and be able to liaise with customers
  • Knowledge of mechanical systems

    • Desired

    Work Experience:

  • Proven work experience as a Service Advisor or similar role
  • Strong understanding of Repairs and Maintenance of tools and machinery
  • Salary:
    Negotiable with Benefits available
  • Working Hours:

    Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00
    • Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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