Learning and Development Administrator; Gauteng

ANEW Hotels & Resorts are looking for a Learning & Development Administrato
r to drive the effective operation, adoption, and continuous improvement of ANEW’s Learning Management System (LMS) — Coursebox — as the central platform for learning delivery, data, and compliance. The role combines platform ownership (configuration, data integrity, reporting), stakeholder enablement (content publishing, support), and classic L&D administration (scheduling, logistics) to ensure scalable, high-quality learning experiences and reliable reporting for managers and statutory requirements.

The successful candidate will be based in Gauteng, Centurion.

Administration & Governance: Own day‑to‑day LMS administration (user provisioning, roles/permissions, course library, learning paths, certifications).

• Content Lifecycle: Upload, test, and publish content.
• Configuration: Set up courses, sessions, assessments, evaluations, due dates, and automated reminders.
• Data Integrity: Maintain accurate user, group, and course records; perform routine audits; resolve duplicates and access issues.
• Reporting & Dashboards: Build and maintain operational and management dashboards (completions, overdue compliance, learning hours, adoption); schedule monthly/quarterly packs.
• Quality & Feedback: Conduct QA on new content; ensure accessibility and apply ANEW branding and naming standards.
• Support & Enablement: Act as first‑line support for LMS queries (learners, managers, facilitators); produce quick guides, FAQs, and short “how‑to” clips.
• Security & Compliance: Ensure permissions align to least‑privilege standards; enforce content approvals; manage audit trails and evidence retention.

• Coordinate all training logistics, including booking venues, arranging equipment, refreshments, and participant invitations.
• Maintain the annual training calendar in the LMS and shared channels in consultation with the Learning & Development Manager.
• Assist with scheduling internal and external training sessions, workshops, inductions, learnerships; enrol learners via the LMS.
• Ensure accurate attendance registers are prepared, collected, and properly filed after training.

• Capture and update all training records centrally in the LMS and supporting trackers where needed.
• Maintain a database of mandatory/compliance training (e.g., Health & Safety) with certification renewals and expiries.
• Ensure assessments, evaluations, sign‑off sheets, and SETA evidence are properly stored and easily retrievable.

• Be the first point of contact for LMS/training queries from employees, managers, and providers.
• Issue training invitations, joining instructions, reminders, and post‑training comms from the LMS where possible.
• Follow up with managers on nominations, confirmations, and sign‑offs; provide team‑level completion reports.

• Coordinate support/property inductions; publish and track mandatory new starter modules in the LMS.
• Prepare digital induction packs and orientation schedules; ensure completions are recorded and escalations sent for overdue items.

• Compile LMS‑based evidence packs for SETA, learnerships, and internal audits.
• Support WSP/ATR submissions with accurate training data and reports.
• Safeguard confidentiality and compliance with policies and legislation.

• Provide day‑to‑day administrative support to the L&D Manager and HR team.
• Maintain organised digital/physical filing where documents sit outside the LMS.

• Grade 12 / Matric.
• 1–3 years’ experience in HR/L&D administration, ideally with hands‑on LMS administration (Coursebox preferred) in hospitality or similar service environments.
• Strong MS Office (Excel, Word, PowerPoint, Outlook) and comfort with data exports/imports.
• Experience with HR or Learning Management Systems, HRIS/user provisioning, and basic troubleshooting.

• Tertiary qualification/certificate in HR, Training & Development,…