Solutions Architect

In order to be considered the following is required:

• Bachelors Degree in Information Technology, Computer Science, or related field
• Minimum 5 years of experience in solution implementation, systems integration or architecture delivery
• Certifications in AIOps tools (e.g., Science Logic SL1), Service Now, Azure / AWS or ITIL are advantageous
• Experience in deploying enterprise IT monitoring, automation, or service management solutions in large-scale or regulated environments is a strong advantage

• Hands-on experience with AIOps platforms (e.g., Science Logic SL1), cloud environments (AWS, Azure) and ITSM tools (Service Now, Motadata)
• Strong understanding of solution architecture, deployment automation, and service integration (SIAM)
• Working knowledge of Enterprise Architecture frameworks (e.g., TOGAF) and agile implementation methodologies
• Solid troubleshooting, documentation, and communication skills across technical and non-technical stakeholders.
• Familiarity with frameworks such as:

• Implement and configure ecosystem-developed products (e.g. monitoring, automation, ITSM integration, observability tools)
• Adapt pre-architected blueprints into executable deployment plans for clients
• Manage platform-specific configurations in line with SLAs and operational models

• Provide input to technical designs, solution architecture and deployment plans under guidance from the Head of Solutions
• Participate in solution integration testing, cutover planning and handover to Service Operations
• Provide Tier-3 implementation support during onboarding and transformation programs

• Collaborate with the Service Delivery and Infrastructure Operations teams to ensure platform alignment and deployment readiness
• Act as a key liaison between Ecosystem / Product Development teams and customer implementation teams
• Support the Project Management Office (PMO) by contributing to implementation work streams and delivering on-time project milestones

• Develop solution implementation documents, configuration logs and deployment blueprints
• Participate in knowledge transfer to client-side resources and internal operations teams’ post-implementation
• Assist in creating and maintaining solution-specific knowledge base articles

Align solution configurations and implementation practices with governance frameworks such as:

• ACX HPO Governance Framework
• ACX Project Sizing & Delivery Guide
• ACX ITSM Framework and operational standards (e.g. ISO 20000, ITIL, NIST, POPIA)
• Ensure data residency and regulatory compliance (especially in public-sector implementations such as SAPS)

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Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website , for available positions which you may be suited for.