Project Manager, IT Project Manager

Centurion, South Africa | Posted on 01/11/2025

Infolytics is a proudly South African-based award winning Zoho Partner, with a regional presence in Zimbabwe and clients across the globe. We specialize in helping businesses of all sizes unlock their full potential through expert guidance in the discovery, selection, implementation, training, and long‑term optimization of Zoho’s powerful web and mobile applications.

With over 200 successful projects delivered across more than eight countries, we bring deep experience and unwavering commitment to every engagement. No matter where you are, we’re ready to support your digital transformation journey—because for us, no challenge is too great and no distance too far.

Department: Implementations

Reports To: Head of Implementations

Location: Centurion (Hybrid)

We are seeking a highly skilled, experienced, and confident Project Manager to lead and deliver complex Zoho implementation projects across multiple industries. This role is designed for someone with strong project leadership experience, exceptional organisational capability, and the ability to manage large‑scale projects with minimal supervision
.

As the Project Manager
, you will own the entire project lifecycle
, lead the delivery team as directed by the Head of Implementations
, engage executive‑level stakeholders, and be fully accountable for project outcomes.

If you excel at turning strategy into delivery, managing risk proactively, leading people, and working directly with clients to achieve high‑impact business results, we’d love to meet you.

• Lead end‑to‑end project delivery from initiation, scoping, planning, execution, monitoring, and closure.
• Establish project governance structures, charters, and delivery frameworks.
• Manage scope, budget, timeline, resources, quality, and project risks, owning the project outcome fully.
• Drive cross‑functional collaboration across the Implementations team, Developers, Business Consultants, and clients.
• Ensure all deliverables meet agreed quality standards and client expectations.

• Serve as the primary point of contact for senior clients and key decision‑makers.
• Lead requirements workshops, project kick‑offs, solution discovery sessions, and stakeholder presentations.
• Build long‑term relationships through consistent communication, proactive problem solving, and high professionalism.
• Manage escalations, expectations, and contractual obligations.

• Review and interpret Zoho Implementation Proposals, Statements of Work (SOWs), business requirements, and solution designs to ensure full understanding of project scope and deliverables.
• Understand Zoho architecture and key features across core applications (Zoho CRM, Projects, Desk, Books, Analytics, etc.) to validate that configurations align with documented requirements.
• Use knowledge of Zoho applications and project dependencies to estimate project timelines accurately, effort, and resource requirements.
• Bridge communication between clients and technical teams by ensuring that requirements are understood, deliverables align with expectations, and configuration meets the intended design.

• Identify project risks and issues early and proactively implement mitigation strategies.
• Maintain and manage RAID logs and ensure timely escalation where required.
• Run structured change control processes, assess impact, and adjust project plans accordingly.

• Maintain up‑to‑date project plans, schedules, documentation, timelines, and progress reports within Zoho Projects.
• Produce weekly and monthly project status reports, dashboards, and client summaries.
• Ensure all project information is accurate, consistent, and stored professionally across Zoho tools.
• Lead project team members including consultants, coordinators, and developers.
• Provide direction, feedback, coaching, and oversight on execution quality.
• Ensure clarity of responsibilities and alignment on deliverables across all team members.

• Track key project KPIs: timelines,…